How Much the Human Connection Still Matters

Sommet Education

The Glion Institute of Higher Education, which is part of Sommet Education in Montreux, Switzerland, has launched a master’s program in luxury and guest experience. Sommet Education

Skift Take: Serving the emotional needs of clients, a key theme during this year’s Virtuoso Travel Week, is another indicator of how the travel advisor’s role continues to evolve beyond the booking of travel. Tech tools are a help in determining emotional needs, but not as much as human interaction.

— Maria Lenhart

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