American Airlines Will Make First Class Classier on Some Jets


American Airlines has been installing new interiors on its planes. The enterprise is called “Project Oasis.” Airbus

Skift Take: People think airlines don’t listen to customers. But they do, especially when revenue is at stake. American’s most lucrative customers fly in first class, and when they’re not happy, it’s a problem. We’re not surprised American is changing course on its short-haul first class product.

— Brian Sumers

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