Why Do Airlines Suffer So Many Tech Glitches?

Jason Alden  / Bloomberg

A British Airways airplane comes into land at Terminal 5 at Heathrow airport in London. The carrier faced an IT glitch at London in early August, extending a string of tech troubles. Jason Alden / Bloomberg

Skift Take: A British Airways hiccup earlier this month was merely the latest tech outage at a number of airlines. Why does the industry suffer from so many glitches? Experts point to some deeper reasons beyond the commonly heard “old tech” explanation.

— Sean O’Neill

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Texts Between Sabre Execs About Farelogix Deal Fuel U.S. Antitrust Lawsuit

Bloomberg

The outside of the headquarters of the U.S. Department of Justice in Washington, D.C. On Wednesday, the department filed suit to block Sabre’s $360 million acquisition of Farelogix. Bloomberg

Skift Take: Sabre had tried the unorthodox legal tactic of pursuing its $360 million acquisition of Farelogix, an airline tech vendor, without waiting for approval from U.S. antitrust watchdogs. But it apparently didn’t count on federal attorneys claiming they have text messages between Sabre executives acknowledging the anti-competitive nature of the deal.

— Sean O’Neill

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American Airlines Will Make First Class Classier on Some Jets

Airbus

American Airlines has been installing new interiors on its planes. The enterprise is called “Project Oasis.” Airbus

Skift Take: People think airlines don’t listen to customers. But they do, especially when revenue is at stake. American’s most lucrative customers fly in first class, and when they’re not happy, it’s a problem. We’re not surprised American is changing course on its short-haul first class product.

— Brian Sumers

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Ryanair’s UK Pilot Union Prepares for 48-Hour Strike

Bloomberg

Ryanair’s UK-based pilots are likely going on strike. Pictured are two of the airline’s Boeing 737s. Bloomberg

Skift Take: Ryanair’s cost control is the major reason the airline has been so successful. But if the airline wants to stay strong, it’s going to have to figure out how to pay its pilots what they’re worth. You can’t run an airline without pilots.

— Brian Sumers

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United’s New Drinking Policy and 6 Other Aviation Trends This Week

United Airlines

United aircraft at Chicago O’Hare. The carrier is tightening its rules on pilots’ alcohol consumption. United Airlines

Skift Take: This week in aviation, United cracks down on pilots’ alcohol consumption, Cathay sees complications from the Hong Kong protests, and we take a close look at competition in the European short-haul market.

— Sarah Enelow-Snyder

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What Makes Millennial, Gen Z Travelers From India and China So Different From Western Peers

Tri Hua  / Pexels

Millennial and Gen Z travelers from India and China are avid and optimistic travelers. In the photo, three young women take a selfie on a smartphone. Tri Hua / Pexels

Skift Take: With millennials pushing 40 years old and Gen Z entering the workforce, each of these generational cohorts will only grow in importance to the travel industry. The latest Skift Research report shows how they differ from each other as well as from their peers globally.

— Meghan Carty

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Greenland Doesn’t Want to Be Part of U.S. — But It Wants American Visitors

Mads Pihl  / Visit Greenland

Two guests meeting the sled dogs before a dog sledding trip in Tasiilaq in East Greenland. Mads Pihl / Visit Greenland

Skift Take: Greenland, unsurprisingly, is not for sale. But it respectfully thanks Donald Trump for all the attention and would like to extend an invitation for more Americans to visit — as tourists, that is, not prospective buyers.

— Rosie Spinks

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